Jim Henson's Family Hub
Jim Henson's Family Hub is the official social home to The Jim Henson Company's Family Entertainment.

Privacy Policy

Privacy Policy


Introduction

Website Owner.  The Jim Henson Company, Inc. (“Website Owner”) is the owner of the HensonFamilyHub.com website (the “Service”).  Website Owner may be contacted by mail at 1416 N. La Brea Ave., Hollywood, California 90028, United States of America; by phone at 323-802-1500; or by email at familyhub@henson.com.  This online privacy notice discloses Website Owner information practices for the service, including what type of personal identifiable information is requested in order to register, how the information is used, and with whom the information is shared.  Other JHC websites may be governed by privacy notices containing different information practices applicable to those websites.  You acknowledge that this Privacy Policy is designed to be read in connection with the HensonFamilyHub.com website Terms of Service, which is available at www.hensonfamilyhub.com/tos, and that by accessing or using the Service, you agree to be bound by the HensonFamilyHub.com website’s terms and conditions, as well as this Policy.

IMPORTANT: BY USING THE HENSONFAMILYHUB.COM WEBSITE AND/OR OFFERINGS AVAILABLE ON THE HENSONFAMILYHUB.COM WEBSITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW.  IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE HENSONFAMILYHUB.COM WEBSITE.

Non-Registered Website Visits. Website Owner collects certain information from HensonFamilyHub.com website visitors. This includes, but is not limited to, the home server domain name, email address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics. 

Website Transactions.  At times, Website Owner will need personal information regarding a user.  For example, to access certain areas of the HensonFamilyHub.com website or to participate in special events / promotions taking place on the HensonFamilyHub.com website, Website Owner may need to know a user’s name, mailing address and/or email address.  It is Website Owner’s intent to inform you before Website Owner collects personal information, such as user’s name and/or address.  If you tell us that you do not wish to have this information used as a basis for further contact with you, Website Owner will respect your wishes. 

Personal Information That May Be Collected

Identifying Information.  In order to access designated services and/or restricted areas within the HensonFamilyHub.com website, Website Owner will request a user to provide certain personal identifying information, which may include:  first and last name, email address, website address, social media site addresses and telephone number.  Website Owner may request additional information necessary to establish and maintain user’s account. 

Service Quality Monitoring.  Some HensonFamilyHub.com website transactions may require a user to telephone Website Owner, or Website Owner to telephone the user.  Website Owner will not contact you by telephone without your prior consent. 

Information from Children.  You must be at least 13 years of age to have our permission to use the HensonFamilyHub.com website.  Website Owner does not knowingly collect or maintain information from users actually known to be under the age of 13, and no part of Website Owner’s HensonFamilyHub.com website is structured to attract anyone under the age of 13.  If Website Owner is made aware of a child under the age of 13 that has registered as a user of the HensonFamilyHub.com website, Website Owner will notify the child’s parent or guardian at the email address provided by the prospective user, alerting the parent or guardian to the child’s use of the HensonFamilyHub.com website and providing instructions as to how the parent or guardian can delete the child’s registration from the HensonFamilyHub.com website.  Website Owner does not use personally-identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever. 

Forums.  If user participates in a HensonFamilyHub.com website discussion forum, or posts messages generally on the HensonFamilyHub.com website, user should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside the HensonFamilyHub.com website who have access to that forum or general area.  Some individual HensonFamilyHub.com website forums or general areas have additional rules and conditions regarding participation.  Each user’s expressed opinion is his or her own and should not be considered as reflecting the opinion of Website Owner.

Links to Other Websites.  The HensonFamilyHub.com website may contain links to other websites.  Website Owner is not responsible for the privacy practices or the content of those other websites. 

Uses Made of the Information

Limited Uses Identified.  Without user’s prior consent, Website Owner will not use your personal identifiable information for any purpose other than that for which it is submitted.  Website Owner uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping.  Website Owner also processes business requests related to the HensonFamilyHub.com website participation.

Marketing Uses.  The information you provide to the HensonFamilyHub.com website may also be collected, used, analyzed and/or processed by Website Owner, or selected third parties on Website Owner’s behalf, for marketing and other business purposes.  

Stored Information Uses.  Stored information is used by Website Owner and/or Website Owner’s agents to support user interaction with the HensonFamilyHub.com website, and/or to contact user again about other Website Owner services and products.

Online Advertising.  Some companies that help Website Owner deliver interactive online advertising, such as banner ads, may collect and use information about Website Owner’s users to help Website Owner better understand the types of advertising or promotions that are most appealing to the HensonFamilyHub.com website’s users.  After it is collected, the information is aggregated so it is not identifiable to a specific individual.  

Disclosure of the Information

Within Corporate Organization.  Website Owner has legal entities, business processes, management structures, and technical systems that cross borders.  Website Owner may share your personal information within the Website Owner’s corporate organization, and may transfer the information to countries in the world where Website Owner conducts business.  Some countries may provide less legal protection for user personal information. 

Mergers and Acquisitions.  For the purpose of developing and expanding its business, Website Owner may share, rent, sell or buy business assets.  In such transactions, user information is generally one of the transferred business assets.  Also, in the event Website Owner is acquired, user information will be one of the transferred assets. 

Agents.  Website Owner employs or engages other companies and individuals to perform business functions on behalf of Website Owner.  These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes.  These persons engage in a variety of functions which include, but are not limited to, removing repetitive information from customer lists, analyzing data, providing marketing assistance and providing customer service. 

Affiliated Businesses.  Website Owner may work with affiliated businesses operating website stores, providing services or selling products on websites.  These businesses identify themselves to users.  User information related to a transaction with an affiliated business is shared with that affiliated business. 

Marketing Analysis by Third Parties.  Website Owner reserves the right to disclose to third parties personal information about users for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual user. 

Disclosure to Governmental Authorities.  Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.  Website Owner may release personal information to appropriate governmental authorities where release is required by law (for example, a subpoena) or by a regulation, or is requested by a government agency conducting investigations or proceedings. 

Use of Computer Tracking Technologies

No Tracking of Personal Information.  Website Owner’s HensonFamilyHub.com website is not set up to track, collect or distribute personal information not entered by visitors.  Through website access logs Website Owner does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites.  This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public.  The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties. 

Use of Cookies.  Website Owner, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including “cookies”.  A cookie is an alphanumeric identifier that a website can transfer to user’s hard drive through the user’s browser.  The cookie is then stored on the user’s computer as an anonymous tag that identifies the user’s computer, but not the user.  Cookies may be sent by Website Owner or its third party vendors.  User can set his or her browser to notify the user before a cookie is received, giving an opportunity to decide whether or not to accept the cookie.  User may also set its browser to turn off cookies; however, some websites or web pages may not then work properly.  

Collection of Non-Identifiable Information.  Website Owner may collect non-identifiable information from user visits to the HensonFamilyHub.com website in order to provide better customer service.  Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the HensonFamilyHub.com website, and system administration; user analysis; and business decision-making.  Such information is sometimes known as “clickstream data”.  Website Owner or its contractors may use this data to analyze trends and statistics. 

Information Security

Commitment to Online Security.  Website Owner intends to protect user personal information and to maintain its quality.  To achieve information security and quality, Website Owner implements appropriate measures and processes, such as using encryption when transmitting certain sensitive information. 

No Liability for Acts of Third Parties.  Website Owner will exercise all reasonable efforts to safeguard the confidentiality of user personal information.  However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure.  Consequently, Website Owner shall not be liable for unauthorized disclosure of personal information due to no fault of Website Owner including, but not limited to, errors in transmission and unauthorized acts of Website Owner staff and/or third parties. 

Privacy Policy Changes and Opt-Out Rights

Changes to Privacy Policy.  This privacy notice was last updated on December 18, 2016.  Website Owner reserves the right to change and/or update its privacy policy statement at any time.  

Opt-Out Right.  User has the right at any time to cease permitting personal information to be collected, used or disclosed by Website Owner and/or by any third parties with whom Website Owner has shared and/or transferred such personal information.  Right of cancellation may be exercised by contacting Website Owner via email at hello@hensonfamilyhub.com, or certified postal mail at 1416 N. La Brea Ave., Hollywood, CA 90028, United States of America, Attn: familyhub@henson.com Privacy Policy.  After processing the cancellation, Website Owner will delete user or prospective user’s personal information from its data base.

Access Rights to Data

Information Maintained by Website Owner.  Upon user’s request, Website Owner will provide a reasonable description of user’s personal identifiable information that Website Owner maintains in its data bank.  Website may be contacted by email at familyhub@henson.com or certified postal mail at 1416 N. La Brea Ave., Hollywood, CA 90028, United States of America, Attn: familyhub@henson.com Privacy Policy.

Corrections and Changes to Personal Information.  Help Website Owner keep user personal information accurate.  If user’s personal information changes, or if user notes an error upon review of user information that Website Owner has on file, please promptly email Website Owner at familyhub@henson.com and provide the new or correct information. 

Accountability

Questions, Problems and Complaints.  If you have a question about this policy statement, or a complaint about Website Owner’s compliance with this privacy policy, you may contact Website Owner by email at familyhub@henson.com. 

Terms of Service.  If user chooses to use the HensonFamilyHub.com website, or register as a registered user of the HensonFamilyHub.com website, user’s action is hereby deemed acceptance of Website Owner’s practices described in this privacy policy.  Any dispute over privacy between user and Website Owner is subject to the provisions of this notice and to Website Owner’s Terms of Service Agreement, which is hereby incorporated herein and which can be read at www.hensonfamilyhub.com/tos